Registered Nurse · Virtual Assistant

Admin done right, so you can focus on healing.

Hanna Kharen R. Del Mundo, RN

I'm a Registered Nurse turned Medical VA — which means I don't just understand clinic admin, I understand clinical care. I specialize in scheduling, documentation, and patient communication so your practice runs smoothly every single day.

Hanna Kharen Del Mundo, RN
🩺 Hanna Kharen Del Mundo, RN
🩺 Registered Nurse — I speak clinical
🔒 HIPAA-aware workflows
🌏 Remote & async-friendly

My 3 Core Services

Everything I do, done at clinic-grade quality.

I don't try to do everything. I do these three things exceptionally well — because that's where your clinic needs the most help.

01
📅
Scheduling & Appointment Management
I manage your clinic calendar end-to-end so no slot goes wasted and no patient falls through the cracks.
  • Book, confirm & reschedule appointments
  • Send SMS, email & call reminders to reduce no-shows
  • Manage waitlists and fill last-minute cancellations
  • Coordinate multi-provider calendars
  • Handle patient intake forms pre-visit
  • Manage recurring and follow-up appointment series
02
📋
Clinical Documentation & EHR Support
As an RN, I understand clinical terminology and context — so documentation is accurate, not just formatted.
  • EHR data entry and chart updates
  • Medical transcription from audio or notes
  • Prepare patient charts before appointments
  • Draft referral letters and clinical summaries
  • Organize and file medical records
  • Track and update patient history forms
03
💬
Patient Communication & Follow-Up
I make sure every patient feels heard, informed, and cared for — even when you're fully booked.
  • Triage and respond to patient emails & messages
  • Notify patients of lab results (per protocol)
  • Coordinate prescription refill requests
  • Send post-visit care instructions & check-ins
  • Manage patient portal inquiries
  • Handle feedback and satisfaction follow-ups

The Problems I Solve

Real pain points. Real solutions.

Each of these costs your clinic time, money, or patient trust — and all three are in my wheelhouse.

📅
No-shows & scheduling chaos draining revenue
Clinics lose 14–15% of appointment revenue to no-shows and last-minute cancellations. Manual booking leads to double-bookings and patient frustration.
How I fix it
Reminder systems Waitlist filling Calendar audit
⏱️
2 hours of paperwork per 1 hour of patient care
Physicians spend more time documenting than practicing. EHR data entry, transcription, and chart prep are the biggest contributors to physician burnout today.
How I fix it
EHR entry Transcription Chart prep
📥
Unanswered messages damaging patient trust
Lab results, refill requests, post-visit questions — they pile up quickly. Delayed responses erode patient satisfaction and can lead to safety risks.
How I fix it
Inbox triage Lab notifications Care follow-ups

My Process

How we get started

Onboarding is smooth and low-lift on your end. You'll be fully supported within days.

1
Discovery Call
30-minute free call to understand your clinic's needs, volume, and tools.
2
Onboarding & Setup
I get access to your systems, review workflows, and document your protocols.
3
Onboarding Week
We hit the ground running — I get fully up to speed with your clinic in the first week.
4
Ongoing Support
Weekly check-ins, progress reports, and always-on async communication.

Tools & Platforms

I work with the tools you already use

📅 Scheduling & Collaboration
Calendly Google Workspace Asana MS Teams Zoom Slack
📋 EHR & Documentation
Practice Fusion Updox Dropbox Google Docs
💬 Communication & Productivity
Grammarly ChatGPT Claude AI MS Teams Slack

Cover Letter

Why I'm the right partner for your practice

Hanna Kharen Del Mundo
Hanna Kharen R. Del Mundo, RN
Registered Nurse · Medical Virtual Assistant — Scheduling · Documentation · Patient Communication

Dear Dr. [Name] / Hiring Team,

My name is Hanna Kharen Del Mundo, a Registered Nurse who has transitioned into Medical Virtual Assistance — bringing clinical knowledge and real healthcare experience to every administrative task I take on. I specialize in three areas that consistently drain a physician's time: appointment scheduling, clinical documentation, and patient communication.

What makes me different from a general VA is my nursing background. I understand medical terminology, clinical workflows, and why accuracy in documentation isn't just a preference — it's a patient safety matter. When I enter a chart, draft a clinical summary, or follow up on a lab result, I do it with the same care and attention I would give at the bedside.

I am proficient in Practice Fusion, Updox, Google Workspace, Calendly, MS Teams, Slack, Zoom, Dropbox, and Asana, and I adapt quickly to any tools your clinic already uses. I also leverage AI tools like Claude and ChatGPT to work faster and more accurately — without sacrificing quality or confidentiality.

I work fully remotely, communicate proactively, and will always keep you informed without requiring micromanagement. I offer a because I am confident that once you come on board, you will see the difference from day one.

I would love to connect for a short discovery call to learn more about your practice and show you exactly how I can help. Thank you sincerely for your time and consideration.

Warm regards,

Hanna Kharen Del Mundo

📧 hannakharendm@gmail.com
📞 +63 968 361 4417
🔗 linkedin.com/in/hanna-kharen-del-mundo-r-n-164089284

Ready to give your clinic its time back?

Book a free 30-minute discovery call with Hanna. No pressure — just an honest conversation about what your practice needs.